Website Terms

These terms and conditions govern your use of the HartSpaces website, located at www.hartspaces.net, operated by HartSpaces, based in Spain.By accessing this website, you agree to these terms and conditions in full. If you do not agree with any part of these terms, please do not continue to use this website.

Last updated: 29 August, 2026.

1. Intellectual Property

Unless otherwise stated, HartSpaces owns the intellectual property rights for all content on this website, including text, images, graphics, videos and other materials. All rights are reserved.

You may view and access content on this website for your own personal, non-commercial use. You must not:

  • Republish, reproduce, duplicate or copy material from this website

  • Sell, rent or sub-license material from this website

  • Redistribute content from this website without our written permission

  • Use any content from this website for commercial purposes without prior written consent from HartSpaces

2. Cookies

This website uses cookies to personalise your experience and support the website's functionality. Cookies are small files stored on your device that help us understand how visitors use our site.

By using this website, you consent to our use of cookies in accordance with our Cookie Policy. You can manage or disable cookies through your browser settings at any time, though some features of the website may not function correctly if you do so.

We use the following types of cookies:

  • Essential cookies: necessary for the website to function

  • Analytics cookies: help us understand how visitors interact with the website

  • Marketing cookies: used to deliver relevant content and track the effectiveness of our communications

For full details of the cookies we use, please see our Privacy & Cookie Policy.

3. Disclaimer of Warranties

The content on this website is provided for general information purposes only. While we take care to ensure the information is accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy or suitability of the information provided.

Nothing on this website constitutes professional medical, therapeutic, legal or financial advice. Always seek appropriate professional advice before making decisions based on information found on this website.

4. Limitation of Liability

To the fullest extent permitted by applicable Spanish and EU law, HartSpaces shall not be liable for any direct, indirect, incidental or consequential loss or damage arising from your use of, or inability to use, this website or its content.

Nothing in these terms limits or excludes liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability that cannot be excluded under applicable law

5. Third Party Links

This website may contain links to third party websites for your convenience and information. These links do not constitute endorsement of those websites or their content. HartSpaces has no control over the content of third party sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

6. User Conduct

By using this website you agree not to:

  • Use the website in any way that breaches applicable local, national or international law or regulation

  • Use the website in any way that is unlawful, fraudulent or harmful

  • Transmit any unsolicited or unauthorised advertising or promotional material

  • Attempt to gain unauthorised access to any part of the website or its related systems

7. Privacy and Data Protection

HartSpaces is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection law.

For full details of how we collect, use and store your personal data, please see our Privacy Policy.

8. Amendments

HartSpaces reserves the right to update these terms at any time. Any changes will be posted on this page with an updated version date. Your continued use of the website following any changes constitutes your acceptance of the updated terms.

9. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Spain and applicable European Union law.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Palma, Mallorca, Spain, without prejudice to any mandatory consumer protection rights you may have under the law of your country of residence.

10. Contact

For any questions or concerns regarding these terms, please contact us at:
hello@hart-spaces.com

Privacy Policy

Last updated: 29 August, 2026.

About This Policy

This Privacy & Cookie Policy describes how HartSpaces ("we," "us," or "our"), based in Palma, Spain, collects, uses and protects your personal data through our website at www.hartspaces.net and in connection with our retreats, trainings, online classes and workshops.

We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection law (Ley Orgánica 3/2018, LOPDGDD).

Please read this policy carefully. By using our website or making a booking with us, you acknowledge that you have read and understood how we handle your personal data.

1. Who We Are

HartSpaces
Email: hello@hart-spaces.com
Website: www.hartspaces.net

2. What Information We Collect

We collect the following types of personal data:

Information you provide directly:

  • Name, email address, postal address and telephone number

  • Passport details (required for retreat bookings)

  • Dietary requirements, allergies and health information relevant to your participation

  • Payment information (processed securely via our payment providers)

  • Correspondence and enquiries submitted via email or our contact form

  • Survey responses and feedback

Information collected automatically:

  • IP address, browser type and operating system

  • Pages visited, time spent on the site and referring URLs

  • Cookie and tracking data (see Section 7)

Information from third parties:

  • Booking and payment data from our booking platform (ThriveCart)

  • Email marketing data from our email platform (Flodesk)

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your booking and payments

  • To communicate with you about your retreat, training or workshop

  • To accommodate dietary requirements, allergies and health needs during your experience

  • To send you marketing communications where you have given your consent

  • To improve our website, services and communications

  • To comply with our legal and contractual obligations

  • To respond to enquiries and provide customer support

4. Legal Basis for Processing

Under GDPR we process your personal data on the following legal bases:

  • Contractual necessity: to fulfil your booking and deliver our services

  • Legal obligation: where we are required to process data by law

  • Legitimate interests: to improve our services and communicate with past guests, where this does not override your rights

  • Consent: for marketing communications and non-essential cookies

5. Sensitive Personal Data

Where you provide us with sensitive personal data — such as health information, dietary requirements or allergies — we collect this solely for the purpose of ensuring your safety and wellbeing during your experience. This data is handled with additional care and is not used for any other purpose.

6. How We Share Your Information

We do not sell your personal data. We may share your data with:

  • Venue and accommodation providers: to facilitate your retreat stay and communicate dietary and health requirements to chefs and staff

  • Guest facilitators and teachers: where relevant to your retreat or training

  • Payment processors: to securely process your payments

  • Email and booking platforms: including ThriveCart and Flodesk, which process data on our behalf under their own GDPR-compliant terms

  • Legal and regulatory authorities: where required by law

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.

7. Cookies

We use cookies to personalise your experience and understand how our website is used. Cookies are small files stored on your device.

Types of cookies we use:

  • Essential cookies: necessary for the website to function correctly

  • Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)

  • Marketing cookies: used to track the effectiveness of our communications and deliver relevant content

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

By continuing to use our website you consent to our use of essential cookies. For analytics and marketing cookies, your consent will be requested via our cookie banner.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting and regulatory requirements.

Booking and financial records are typically retained for a minimum of 5 years in accordance with Spanish tax law.

Marketing data is retained until you withdraw your consent or unsubscribe.

9. Your Rights

Under GDPR and Spanish data protection law you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Delete your personal data where there is no lawful reason for us to retain it

  • Restrict or object to the processing of your data

  • Data portability — receive your data in a structured, commonly used format

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es

To exercise any of these rights, please contact us at hello@hart-spaces.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no transmission over the internet is entirely secure and you provide data at your own risk.

11. International Transfers

Some of our third-party service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

12. Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated version date. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

14. Contact

For any questions, requests or concerns regarding this policy or your personal data, please contact us at:

HartSpaces
hello@hart-spaces.com
www.hartspaces.net